Customer Service and Logistics Specialist

Summary of Responsibilities

Responsible for day-to-day shipping and receiving needs for the company, providing great customer service and coordinating rentals and sales for the company.

The requirements listed below are representative of the knowledge, skill, ability and essential duties required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities

• Fulfill inbound/outbound sales orders and quotes.
• Understand shop and administrative needs and develop a knowledge of high pressure water blasting equipment.
• Communicate with all levels of management.
• Provide excellent customer service.
• Help facilitate quoting, sales, and rental activity.
• Assist with inventory control of all assets, both parts and fleet.
• Coordinate with service department to facilitate make ready of rental, sales, and demo needs.
• Pack parts as required.
• Ship or deliver parts as required.
• Send product via UPS/FedEx.
• Pickup and organize from vendors as required.
• Accurately track paperwork of all sales orders and confirm they are billed.
• Follow up with Sales department of ordered parts and promised delivery.
• Perform other duties, assignments and special projects as required.
• Load and unload material from vendor deliveries.

Qualifications

• Able to demonstrate understanding of how job performance affects product quality and customer satisfaction
• Able to prepare, read and interpret written reports, instructions, procedures and guidelines
• Excellent verbal and written communication skills
• Able to provide results oriented environment and set high standard for self and department
• Able to effectively present information and respond to questions from Leaders, Team Members, suppliers and customers
• Excellent record keeping skills
• Able to maintain confidentiality, and use discretion and tact
• Able to manage and schedule multiple priorities and meet deadlines
• Able to use computer and software including Microsoft Office, and Rental Software required.
• Able to work flexible and additional hours as needed
• Honest with high integrity
• Able to work well with others; build and maintain positive employee relations

Education and Experience

• Minimum High School Diploma with preference given to Associates Degree or Higher.
• Excellent communication skills.
• Computer skills including Microsoft Office and various CRM software.

Work Environment

• Primarily office and includes Rental Facility; plant floor characterized by temperature extremes, and loud noises.
• The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings and with employees, management, customers and suppliers.
• Flexible and additional hours as required.

Other Considerations

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
• This document does not create an employment contract, implied or otherwise.
• Applicant should live within a reasonable distance from the La Porte Rental Facility
  - 625 N Broadway St, La Porte, TX 77571